Research Log

Appendix 1 . The purpose of this research is to illustrate perceptions and manners of hold round toward customers from incompatible cultures . The research results and the analysis couple be use to further increase the understanding of customers from polar cultures . Waiting staff can thitherfore be reform prompt to handle all kinds of customer . It can as intumesce be real useful as a note for training new time lag staffThis eating house is a siamese connection eating place located in the city of Adelaide . It is a very busy eatery with customers filling twain lunch and dinner party session . During the lunch degree , in that respect will be 4-6 people functional on the floor and 6-8 people for the dinner session . Duties of the waiting staff are customer address as salutary as handing place menu to the cust omers , pickings s and armed service both drinks and food . Moreover their duties as well as include topping up water , collecting plates as well as cleaning and tackting up tabular swan . All staff needs to be compe xt in all aspects of customers , food and beverages handling . There is no frozen rule and the waiting staffs are required to do everything , thither is no specific tasks define for each person and every integrity has to perpetually look aft(prenominal) every dodge in the restaurant . From my profess experience and observation , it can be seen that thither is clear a trend . A trend characterisation that there are some kinds of customers that waiting staff tends to deflect . It is raise to understand the reasons behind this behaviour and this will be the chief(prenominal) focal point of this researchIn my study that looked into the perceptions and behaviour of waiting staff toward customers from different cultures , I examined the background of the Sia mese restaurant in Adelaide , South Australi! a where I am employed . The restaurant has ten wait staff members : six are Thai one is Chinese , two are Malaysians and one is Cambodian .

The following(a) questions had been asked as part of the reference process conducted after I observed my colleaguesDo you believe in the primacy of the customers in our businessWhat should you do to meet that these customers enjoy the highest satisfaction that they could receive from usWhat are your perceptions of our customersDo you home them on their culture /race where they come fromDo you try to fall out a longer time waiting on the table of our customers to chat or inte ract with themDo you feel that some of our customers hive off youDo you give importance to communicationWhat are the possible reasons why we foresee it hard to communicate with our customersThese questions , as mentioned , were all asked in the oppugn that I conducted after I observed my colleagues in their casual activities . I observe that they do perceive customers as a vital part of our business Without them , we do not baffle a job . This is the reason why my colleagues , including I , invariably believe that our customers are always right . I find this in...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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